Shipping & delivery

We offer worldwide shipping with DHL Express.

Please allow up to 4-5 business days for your order to be processed and packed prior to shipping. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its journey.

International orders may be subject to customs duties, taxes, or import fees depending on your destination country. Any applicable charges will be estimated and displayed at checkout before you place your order, so you'll have a clear understanding of the expected total cost before completing your purchase.

As a small independent brand, we're not yet able to cover international customs and import fees. As Mai Ardour grows, it's something we hope to offer in the future to make shopping with us even more seamless.

Please ensure your shipping address and order details are entered correctly before completing your purchase. Once an order has been placed, it cannot be cancelled or amended.

While we aim to deliver every order as quickly as possible, delivery times are estimates and may occasionally vary due to customs processing, weather conditions, or other circumstances outside our control.